Effective Date: March 2025
At Med Travel India, the safety and well-being of our clients are of utmost importance. This Emergency & Risk Policy outlines our approach to handling emergencies, mitigating risks, and ensuring a safe and secure medical travel experience for all our clients.
1. Purpose and Scope
This policy establishes clear guidelines for handling emergencies, managing risks, and providing support during unforeseen circumstances for clients travelling for medical treatment. It applies to all clients, employees, and partner hospitals affiliated with Med Travel India.
2. Risk Assessment & Prevention Measures
We proactively identify and assess potential risks associated with medical travel, including but not limited to:
Medical Complications – Ensuring hospitals have emergency response teams and ICU facilities.
Travel Risks – Providing information on safe travel routes, visa regulations, and insurance coverage.
Legal Risks – Educating clients on medical procedures, consent requirements, and liability disclaimers.
Health & Safety Protocols – Collaborating with accredited hospitals that meet international patient care and hygiene standards.
3. Emergency Response Plan
We have a structured emergency response plan to assist clients in crisis situations:
3.1. Medical Emergencies
Partner hospitals must have 24/7 emergency medical services and critical care units.
Clients are encouraged to share pre-existing medical conditions before travel.
In case of complications, emergency medical intervention is prioritised with the treating hospital.
3.2. Travel-Related Emergencies
Clients are advised to purchase travel insurance covering medical emergencies, flight cancellations, and evacuation services.
Our support team provides assistance with lost travel documents, airline issues, and visa-related problems.
In cases of political unrest or natural disasters, we coordinate with local authorities for evacuation support.
3.3. Communication During Emergencies
Clients will receive emergency contact details before travel.
Our support team is available 24/7 for urgent inquiries and immediate assistance.
Hospitals must notify Med Travel India of any medical emergencies involving our clients.
4. Responsibilities of Med Travel India
Vet and partner only with internationally accredited hospitals.
Provide clients with comprehensive pre-travel guidance, including risk mitigation strategies.
Maintain open communication channels with hospitals and local authorities for emergency coordination.
Offer on-ground assistance through our network of medical facilitators and travel partners.
5. Responsibilities of Clients
Disclose full medical history before travel.
Adhere to medical advice provided by the hospital.
Purchase travel and medical insurance for added security.
Keep emergency contacts updated and accessible.
6. Liability Disclaimer
While Med Travel India strives to provide a safe medical travel experience, we act as a facilitator and not a healthcare provider. We are not liable for:
Any medical complications arising from treatment received.
Airline cancellations, visa rejections, or travel delays.
Emergency costs that are not covered by insurance.
Any personal negligence or failure to adhere to medical/travel guidelines.
7. Reporting and Resolving Issues
Clients can report emergencies or concerns through the following channels:
Phone: +91-93106 78469 (Call Now)
Email: info@medtravelindia.com
Address: H-576, Jaitpur Part 2, Khadar, New Delhi, India – 110044
We ensure that all emergency reports are urgently addressed and that appropriate actions are taken in collaboration with hospitals, travel authorities, and relevant stakeholders.
8. Review & Updates
This policy is subject to periodic reviews and updates to align with the latest safety protocols and industry best practices. Clients are advised to review this policy before proceeding with medical travel.
For any emergency assistance, contact Med Travel India immediately.
This policy ensures a structured approach to handling emergencies and minimising risks associated with medical travel. Let me know if you need any modifications or additions.